90-Day Free Return (U.S. & U.K.)
We offer one free return label per order for items in new, unused condition with original packaging, for orders under $500 (subtotal before tax/shipping). Returns must be initiated within 90 days of delivery.
Orders of $500 or more are returnable; standard return shipping applies.
How to Start a Return (RMA)
- Email contact@novesea.com with your order number to request an RMA.
- We’ll confirm eligibility and send a prepaid label if applicable.
- Pack securely with all original accessories and documentation.
Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the item.
Exclusions & Restocking
- Custom, made-to-order, or non-resalable items;
- Installed, used, or damaged items (not due to carrier damage/DOA);
- Items returned without all original parts/accessories/packaging;
- Returns of non-defective items may be subject to a 10% restocking fee (not applied to DOA/defective returns).
Damaged / Defective on Arrival (All Customers)
Please report visible shipping damage or DOA within 10 days of delivery, include photos, and retain packaging. We will arrange repair, replacement, or refund.
Multiple Returns from the Same Order
You may make multiple returns from a single order; however, only one free label is provided per order.
B2B (Business Orders)
All B2B sales are final except for: (a) DOA/shipping damage reported within 10 days; or (b) defects discovered within 30 days. Remedy is repair, replacement, or refund at our discretion following RMA.
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Last updated: October 20, 2025