FAQ - Your Questions Answered

What payment methods do you accept?

Card via PayPal (guest checkout, no account required) and PayPal account. We don’t store full card numbers or CVV.

Can I change or cancel my order?

Before shipment—yes, contact us ASAP. After shipment, please use the return process.

Do you charge sales tax?

Where required by law. Any applicable taxes are shown at checkout.

I entered the wrong address—what now?

Contact us immediately. If the order hasn’t shipped, we’ll update it. After shipment, carrier rerouting may not be possible.

From where do you ship?

Most orders ship from Hong Kong, Singapore, or China via our fulfillment partners.

How long until my order ships?

Processing time is typically 2–4 business days.

What are the delivery times?

Transit times vary by destination and carrier. The times shown during checkout are estimates and may be affected by customs, carrier delays, peak seasons, or weather.

Will my order arrive in multiple packages?

Possibly. Split shipments are common; we provide tracking for each package at no extra shipping cost.

My tracking says “delivered,” but I didn’t receive the package.

Who pays duties and VAT?

We ship DDP (Delivery Duty Paid). Any import duties, VAT, or taxes (if applicable) are paid at source by Nove Sea or its fulfillment partners. You will not be charged at delivery.

Do you offer free returns?

Yes. One free label per order for items under $500, within 90 days of delivery (U.S. and U.K.). Orders of $500 or more are returnable; standard return shipping applies.

In what condition must items be returned?

New, unused, in original packaging with all parts/accessories/documentation.

Are any items non-returnable?

Custom, made-to-order, or non-resalable items; installed/used/damaged items (not due to carrier damage/DOA).

Is there a restocking fee?

Returns of non-defective items may incur a 10% restocking fee. No fee for DOA/defective returns.

How do I start a return?

Email contact@novesea.com with your order number to request an RMA. We’ll confirm eligibility and send a prepaid label if applicable.

When will I get my refund?

7–10 business days after we receive and inspect the item, back to the original payment method.

My item arrived damaged/defective—what do I do?

Report within 10 days of delivery and keep the packaging. Send photos; we’ll arrange repair, replacement, or refund.

Are B2B sales final?

Yes, except for DOA/shipping damage reported within 10 days or defects discovered within 30 days. RMA required; remedy may be repair, replacement, or refund at our discretion.

What if there’s a pricing or stock error?

We may cancel or adjust orders affected by obvious errors or stock issues. We’ll notify you and refund any charges, if applicable.

How do you secure my data?

TLS encryption for data in transit. Payments are processed by PayPal; we do not store full card numbers or CVV.

Can I opt out of targeted advertising?

Yes. Email contact@novesea.com with subject “Opt-Out of Targeted Advertising,” and we’ll honor your choice across our advertising partners. You can also limit cookies via your browser settings.

What law applies?

New Mexico law. Venue: Bernalillo County, New Mexico (Albuquerque). U.K. consumers retain mandatory rights under U.K. law.

Do you allow class actions?

Disputes are resolved by individual arbitration (with a 30-day opt-out). See Terms of Service.

How fast do you reply?

We aim to respond within 12–24 hours on business days.

How do I reach support?

contact@novesea.com

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What payment methods do you accept?

Can I change or cancel my order?

Do you charge sales tax?

I entered the wrong address—what now?

From where do you ship?

How long until my order ships?

What are the delivery times?

Will my order arrive in multiple packages?

My tracking says “delivered,” but I didn’t receive the package.

Who pays duties and VAT?

Do you offer free returns?

In what condition must items be returned?

Are any items non-returnable?

Is there a restocking fee?

How do I start a return?

When will I get my refund?

My item arrived damaged/defective—what do I do?

Are B2B sales final?

What if there’s a pricing or stock error?

How do you secure my data?

Can I opt out of targeted advertising?

What law applies?

Do you allow class actions?

How fast do you reply?

How do I reach support?

Checkout

Login

Search

Menu

What payment methods do you accept?

Can I change or cancel my order?

Do you charge sales tax?

I entered the wrong address—what now?

From where do you ship?

How long until my order ships?

What are the delivery times?

Will my order arrive in multiple packages?

My tracking says “delivered,” but I didn’t receive the package.

Who pays duties and VAT?

Do you offer free returns?

In what condition must items be returned?

Are any items non-returnable?

Is there a restocking fee?

How do I start a return?

When will I get my refund?

My item arrived damaged/defective—what do I do?

Are B2B sales final?

What if there’s a pricing or stock error?

How do you secure my data?

Can I opt out of targeted advertising?

What law applies?

Do you allow class actions?

How fast do you reply?

How do I reach support?

Checkout

Login

Search

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